See your question in our FAQ or in our Beauty Questions

Questions about clarins.com

• I am having trouble accessing the site
• To view the complete Clarins website, you need to have JavaScript activated and Macromedia Flash installed. You can activate JavaScript in your browser's settings or options area. Flash is free and easy to install
• Is my personal information secure?
• All of the information you supply is strictly confidential. It will only be used internally by Clarins for deliveries or customer service. Your credit card details are SSL-encrypted (learn more) and will never be stored online or accessed without your permission.

Navigating the site

• I forgot my user ID or my password
• You can retrieve your password by clicking the forgotten password link in the Clarins & Me area. Simply enter your e-mail address and your password will be sent to that address.

Managing my account

• How do I register for Clarins & Me?
• Signing up is fast and easy. Simply click the register link in the Clarins & Me area, enter the information that is required and click OK.
• How can I update my profile?
• You can change your personal data within the Clarins & Me area.

Clarins products

• Where can I purchase Clarins products?
• Almost all Clarins products are available for purchase on clarins.com. You can also shop at one of our authorized retailers online and offline and at our standalone stores.
• How do I use Clarins products?
• You can improve the results of Clarins products with correct application. Tips for each product can be found on its product page and in the Expert Advice section of the site.
• How can I find the right product for me?
• Clarins.com gives you the option to create your own beauty prescriptions and receive personalized advice. By answering a few simple questions, we can show you the products that are best for your needs. Click here to get started.
• Can I get discontinued products?
• We are pleased to offer limited quantities of discontinued products in our "Last Chance" section, found within the What's New area of clarins.com. Unfortunately, once we run out of stock, discontinued items are no longer available.
• What types of ingredients are used in Clarins products?
• All Clarins products contain natural botanicals and other ingredients. You can learn more by reading the ingredients section for each product description on the site.
• I want to tell you about my experience with a product.
• We welcome questions, comments and stories from our customers. You can send your comments by completing the contact form.

My question isn't listed

• My question isn't listed
• If you still can't find the answer to your question, you can email us for assistance. All messages are read by live operators.